Frequently Asked Questions

How do I book?

Reservations can be made online via email. Inquiries and availability can be made through the website, Facebook messenger, Instagram DM For the quickest response possible, it is best to fill out our inquiry form in full, here on our website under the Contact Us tab so we can check availability for you and promptly get back with you within 24 hrs. Once availability is confirmed, bookings are held with a 50% non-refundable deposit that goes towards your final balance. Invoices are sent via email after availability is confirmed and will remain valid for 24 hours. If the deposit is not paid within 24 hours, it will automatically cancel out and the date/theme will then be released for others to book and may not be available again. If you need your invoice extended, please let us know. The remaining balance is due the day BEFORE the event using Square or invoice. A processing fee will apply to all payments made through Square. Cash is also accepted on your event date when drop off or setup is complete but you must let us know ahead of time if you wish to pay your final balance with cash in order to avoid delivery delays. If the remaining balance is not paid by midnight the day prior to your event, your delivery will be delayed or could be cancelled until payment is made UNLESS you have made prior arrangements. All events should be booked at least 2 weeks in advance. Please keep in mind we might book well in advance sometimes it is possible to book at the last minute if there happens to be an unexpected cancellation. If your desired date is completely booked, you are welcome to get on our waiting list to be contacted if there is a last minute cancellation. All parties booked within 7 days of the event date will require a $50 rush fee. No exceptions.

Step 1: Choose your theme
Step 2: Choose your package
Step 3: Choose your add-ons
Step 4: Email with your details and to check availability
Step 5: Sign your contract, disclosure statements, and leave your deposit

Do we set up?

This is not included in every package but the set up is very easy and you we will go through it with you once we drop off. The set up is also not included in our costs but we can offer this for an additional charge of $50 (up to 5 tents and $100 over 5) but you will need to have a clear space ready and we will not move furniture. The gold package has set up and take down included.

Tell me more about how a DIY works?

On the day of and at our agreed upon time, we will deliver a fully customized kit packed away in crates or moving bags. Inside you will find a laminated copy of the set-up instructions along with a laminated photo of what your set-up should look like. The event specialist will snap a photo of the delivery in front of your residence, taking care not to include any specific address info, and will text it to you and the owner. All items should be returned to their crates/bags before our agreed upon pick -up time and in the condition that it was dropped off. The event specialist will not break down or pack up any items. Failure to have done so will result in a loss of deposit to pay that specialist for his/her time. Once the items are brought back to the warehouse and inspected, your deposit shall be returned, providing no damage was done to the equipment or decor.

Do you move furniture?

We DO NOT move furniture. Please have the area cleared prior to our arrival if you have booked a set-up service or package! There is a $75 fee if the specialist has to move furniture.

Can your mini-tents be used outside?

Unfortunately not. They can only be used indoors as they are not waterproof and the frames cannot be secured to the ground.

Car parking?

We require parking directly outside your property or on your drive way, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required you will need to supply this to us.

What is the maximum number of children you cater for?

Six-Eight is our usual maximum in one theme but if a party is booked well in advance we can put together more for the same additional cost of adding tents. We can always find a way to accommodate more of extra guests.

Do I need to provide a power supply?

All of our lights are battery powered. We also provide a ‘party survival’ box with extra fairy lights and spare batteries. There are some string lights that do require electricity as well as for the electric air pumps

What is the duration of the rental?

Everything included in the package will be delivered and set up on one day then packed away and collected the following day. At the point of booking we discuss a convenient time for us to come to your home on each day.

Can the tents be rented for more than one night?

Yes, for an additional charge this can be pre-arranged, please add this request to your booking inquiry. If additional days are required we will need to know at the time of the booking. Any additional days will incur a flat rate fee of $150/day up to 5 tents and $25/day per tent after 5.

How long does it take to set up a party?

The basic package for 5 children takes about 90 minutes to set up. If extras are ordered then it will take longer. We can give you a better idea when we know exactly what you have ordered.

How are the Tents cleaned?

All Tents covers are cleaned after each hire using sensitive washing liquid. Mattresses, Air beds, pillows and decorative items are always cleaned and disinfected. Blankets, pillow cases, sheets, and tent covers are washed after each rental;

Are the tents and mattresses waterproof?

No, they are not

How often do you wash your bedding?

All our bedding is washed between 85-105 degrees after every party in hypo-allergenic washing powder and softener. But please let us know if you have any children attending that have an allergy to a particular brand of laundry detergent and we will make the necessary changes.

What happens if there is any damage to the property?

We take a very small security deposit at the time of booking and if something gets damaged, we will sit down with you and come to a mutually acceptable amount of compensation. We understand that accidents happen, especially with excited children! Damaged items that will need to be replaced will incur the following fees:

A frame Tent (wooden legs or dowels) $25 each
LED Fairy Lighting $5 each
Inflatable Mattress $30
Fitted Sheets $10 each
Blankets $15 each
Decorative/throw pillows $15 each
Adjustable Tray $25 each (broken legs, scratches, etc.)
Lantern/Glass door $15 each
Led lamps/lights $15 each
Rugs $20 Each
Air Pump $25 each

*If the item requires replacement or more than our usual cleaning payments is due immediately at the time of discovery. If all rental items are not accounted for at pick-up, renter is responsible for all costs and fees to replace those items. Excessive cleaning includes, but is not limited to, slime, blood, nail polish, red or dark colored stains such as juice and food items like spaghetti/pizza sauce, etc.

How much deposit do I have to put down?

We take $200 deposit at the time of booking. The balance is due 2 weeks before the date of the party. If booking within 2 weeks of the party full payment is required at time of booking and based on availability

How far will you travel?

We will travel up to 30 miles outside of Bastrop County. $75 Travel fee will incur outside of Bastrop County up to 50 miles

What happens if I need to cancel the sleepover for the date booked?

Firstly, we will do our best to try and find you an alternative date. But if that is not possible then the refund policy can be found in our T&C's.

What is required to secure my booking?

We will confirm your booking by email within 24 hours of receiving your booking request. With that booking confirmation we will send you a copy of our terms & conditions. Once our terms and conditions are accepted we will require a $200 deposit to secure your party with the remaining balance due 14 days prior to the party date. A minimum of 14 days’ notice must be given for requests to change the event date. A minimum of 14 days’ notice is required to cancel the booking. All bookings cancelled within 14 days of the event date will result in a forfeit of the deposit.

What age do you cater for?

We advise no younger than 5yrs.

If I book the "GOLD" package, what time do you arrive to set up and take down?

We arrive to set up at about 7.00-3.00pm on the day of the party and collect at between 9.00 and 6.00pm the following day for Friday night parties and Monday for Saturday Night Parties. This is flexible depending on when you want your party to start and finish and other parties we have booked.

How much space do I need?

The overall width of the tents and mattress is 36 inches wide by 6ft 2 inches long. The best configuration for small spaces is to have 2 rows of teepees facing each other e.g. a space of 12ft x 14ft works well for 6 - 8 teepees.

Please remember to allow space in front of the teepees for guests to access their teepees. Each teepee set up requires a minimum of 3ft x 7ft. If you are unsure if you have enough room, don’t hesitate to contact us with your room measurements. No space has beaten us yet and we enjoy coming up with creative solutions to ensure that all your guests are cozy and cared for.

What is your cancellation policy?

A minimum of 14 days’ notice must be given for requests to change the date of their hire booking. The customer’s request can then be granted on the proviso that preferred date is available. A request to change dates within 14 days of booking will be denied. $200 deposit will be required at time of booking and balance must be paid off 2 weeks prior to sleepover. If booking within a 2 week timeframe balance must be paid in full at time of booking. A minimum of 14 days’ notice must be given for requests to change the event date. A minimum of 14 days’ notice is required to cancel the booking. All bookings cancelled within 14 days of the event date will result in a forfeit of the deposit.

Can I keep the décor items?

Any décor items such as pillows, blankets, lights, stuffed animals, flashlights, inflatables will need to be returned. Any balloon items are yours to keep.

What can I add to make the event more decorative?

Please visit our "Add on Services section. PLEASE REMEMBER THAT EACH THEME CAN BE ENHANCED WITH NOVELTY ITEMS OR ACCESSORIES THAT THE HOST PURCHASES. EXAMPLE: PARTY DÉCOR, GIFT BAGS, TOYS, ETC.

INSTRUCTIONS FOR SETTING UP (WHEN AVAILABLE, A LAMINATED PHOTO OF THE SET-UP WILL BE INCLUDED)

Hi! Thank you so much for trusting us with your child’s special celebration - we will do everything we can to make it a very memorable occasion. I’d like to just say from the outset, setting up is very simple so please don’t worry. You should allow about 15 minutes per guest (a party of 4 should take about an hour). Taking it down is a lot quicker. In the rare instance that you believe something is missing please call us immediately and we will do everything we can to rectify it. So, down to business. Below is a list of the order that we usually find the easiest to stick to but please feel free to go in the order you prefer!

Air up and Position all mattresses where you want them in the room ensuring there is enough space for children to walk down the middle.
Fit all with a fitted sheet.
Take a blanket and fold into a neat and tight strip and lay on the of bottom (the children’s head will stick out of the end of the tent). Tuck ends under mattress.
Put a cushion and stuffed animals (if applicable) on each blanket.
Assemble the tent away from the mattress and then carry to mattress and place over the top of mattress ensuring the frame end with the little plastic hooks is facing the front. Also make sure the tent frame is lined up with the back of the mattress giving plenty of space for the children to stick their heads out of the other end!
Hang the fairy lights around the dowels of the tent, starting from the bottom left, over the top of the criss-cross of the tent, and winding around the dowel end on the bottom right. You may have to play around with these to get the right length.
Write the custom names on each name plate (if applicable) and Hang the named chalk boards over the front cross of the tent frame and if applicable tie on the pompom bundle or additional frame decoration. If you have photo frames you’ll need to print or write on a 4x6 sheet and insert into frame.
Lay a rug in front of each tent. If space does not allow place a rug in between 2 tents (if tents are facing each other) NOTE: NOT ALL THEMES HAVE RUGS
Open up trays by turning them over on the floor and gently pressing the middle which will release the legs. Open both legs and when in correct position gently push down securing them in place.
Standing photo frames. If your package comes with these, you can insert 4x6 photos or printed welcome signs
Put one over each mattress and place a tray light or lantern (lanterns will need a tea light inserted) on each.
Add any items you have can be added to the tray or laid across the mattress
If you have a problem with any part of this set up please call me on 512-786-3816 and I’ll help you as much as I can over the phone.

When disassembling please put all items back into containers as you found them.

That’s it! Let the fun begin!!! Please text photos to Crystal at 512-786-3816

TERMS & CONDITIONS

1. Slumber Parties 2 You requires an upfront $200 deposit at the time of booking. $100 of your deposit is non- refundable. Your deposit guarantees the theme and date of your request. We will not attempt to book on that date or for that theme. The remaining balance is due no later than 1 day before the party. A credit card is required at the time of booking.

2. Cancellations must be made fourteen (14) days before the scheduled party. Failure to do so will result in loss of full deposit. Exceptions may only be made if cancellation occurs 24 hours prior to event date due to extreme weather. Slumber Parties 2 You will not refund any cancellations; events must be rescheduled, except in the event of extreme weather. Rescheduling less than 14 days before your event will result in loss of your deposit.

3. Delivery, assembly, styling and pickup are only included in the GOLD PACKAGE. Once the party is set up to the Customer’s satisfaction, the items may not be moved. Moving or disassembling items could result in a fee.

4. All payments must be made via credit card or invoice

5. If Customer needs to change the date of their reservation, a minimum of fourteen (14) days’ notice must be given. Customer requests will be granted provided that the preferred date is available.

6. The minimum party amount is $350. That amount covers up to 5 beds/tents. Each additional bed/tent is $50

7. Tent rentals are for 24 hours (unless an alternative rental period is negotiated at time of booking)

8. Slumber Parties 2 You and Customer will agree on a time for both delivery and pick up. If the Customer fails to be present at the stipulated times, a late fee of $75 will be charged to the credit card on file. Slumber parties 2 You and it's employees will not enter a home unless a homeowner is present.

9. All prices are subject to change; however, prices quoted at time of booking will always be honored.

10. Strictly NO PETS are permitted on Slumber Parties 2 You property. If animals are sighted on our equipment or pet hair is found on bedding, a $40 cleaning fee will be applied.

11. It is the responsibility of the Customer to take care of Slumber Parties 2 You property and to supervise children around the rental materials. We will not be responsible for any injuries or physical damages due to equipment rentals.

12. Slumber Parties 2 You will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

a. The fault of the person(s) affected or any member(s) of his/her party or;

b. The fault of a third party not connected with the provision of your placement which we could not have predicted or avoided, or;

c. An event or circumstance which Slumber Parties 2 You or the supplier of the service(s) in question could not have predicted or avoided, even after taking all reasonable care.

13. Slumber Parties 2 You asks that no craft supplies, makeup, nail polish, food or drinks be inside or around the tents at any time. If there are stains found on the tent covers or sheets and pillows, a $50 cleaning fee will be automatically charged to the card on file. If the stains cannot be removed, you will be charged $75 for each tent and/or sheet set/pillow that has to be replaced. Replacement charges for other damaged items may also apply. Customers will be emailed and/or called regarding any damages, and the card on file will be charged. Any damage to the property of Slumber Parties 2 You will result in assessment of charges to the client. Please keep items that will stain or damage our fabrics and linens out of the tents. Some of these items include paint, markers, nail polish, makeup, colored drinks, food, or slime products. The decorative pillows are not meant for sleeping purposes, they are solely for decoration. The display trays in front of the tent are also used as décor and to hold any “extras” or favors the client may add to their package. Please do not use them for arts & crafts or to eat meals.

14. All parties must be held in smoke-free environments. Slumber Parties 2 You reserves the right to forfeit your booking without refund if staff finds your property to contain cigarette smoke odor.

15. Damages sustained to any property of Slumber Parties 2 you will incur the following charges: (This includes any items taken or removed by guests)

· A frame Tent (wooden legs or dowels) $25 each

· LED Fairy Lighting $5 each

· Inflatable Mattress $30

· Fitted Sheets $10 each

· Blankets $15 each

· Decorative/throw pillows $15 each

· Adjustable Tray $25 each (broken legs, scratches, etc.)

· Lantern/Glass door $15 each

· Led lamps/lights $15 each

· Rugs $20 Each

· Air Pump $25 each

· Cinema Box $20

16. Slumber Parties 2 You reserves the right to forfeit your booking upon arrival to your property if we feel our equipment could be compromised or damaged due to unhygienic conditions. No refund will be given.

17. Slumber Parties 2 You requires that the designated tent areas be cleared of furniture. Our representatives are prohibited from moving furniture. We require that floors be clean before our arrival.

18. Slumber Parties 2 You reserves the right to decline our service to certain locations in any city or neighborhood that may compromise our staff’s safety.

19. Where applicable, Slumber Parties 2 You staff members will park as close to your setup area as possible, this often being in your driveway. Team members will always take due care when operating a vehicle on your property, however, the Customer must also ensure pets and children are always accounted for during the arrival time of our staff.

20. There is a $25 fee per flight of stairs

21. There will be a $75 fee if specialists have to move furniture.

22. Slumber Parties 2 You is not responsible for items taken by customer’s guests prior to our arrival for pick up.

23. Forms of Payment: We accept all major credit / debit cards, including Mastercard, Visa, Discover and American Express. Payment is processed by Square, a secure credit card payment processor.

CANCELLATION POLICY: A minimum of 14 days’ notice must be given for requests to change the date of their hire booking. The customer’s request can then be granted on the proviso that preferred date is available. A request to change dates within 14 days of booking will be denied. $200 deposit will be required at time of booking and balance must be paid off 2 weeks prior to sleepover. If booking within a 2 week timeframe balance must be paid in full at time of booking. A minimum of 14 days’ notice must be given for requests to change the event date. A minimum of 14 days’ notice is required to cancel the booking. All bookings cancelled within 14 days of the event date will result in a forfeit of the deposit.

DISCLAIMER: Slumber Parties 2 You makes no representations about the suitability of the equipment for any purpose. It is provided on an “as is” basis, without warranty of any kind, including without limitation the warranties of merchantability or fitness for a particular purpose. Some jurisdictions do not allow exclusions of an implied warranty, so portions of this disclaimer may not apply to you. You may have other legal rights that vary by jurisdiction. Slumber Parties 2 You is not responsible for any activities that take place during the rental period of our products that might result in an allergic reaction. Nor are we responsible for allergic/medical reactions that are a result of the food menu, wearing of costumes, materials given at the event.

ASSUMPTION OF RISK; WAIVER OF LIABILITY; INDEMNIFICATION

By accepting and using the rental items, the client (person(s) listed on the event agreement), for itself and all other persons that may use the rental items (including, but not limited to any of client's family or guests of the client in their home), specifically acknowledges that each such item is being rented and used at the own risk of renter and such other persons. Accordingly, the client, for itself and on behalf of all such other persons, to the maximum extent permitted under applicable law, hereby releases the Company and its owners, officers, employees, contractors and representatives (collectively, Slumber Parties 2 You) from any claims, damages, risks, losses, costs, expenses, injuries or death that may result from any use of any rented items, whether the client, the children of client (and/or the guests of client that use any of the rented items), including but not limited to any damages to property and/or client’s home, which in any way is associated with or caused by any rental items rented by client. Without limiting the generality of the foregoing, the client acknowledges and agrees that none of the Company Parties will be liable, obligated or responsible for accidents, injuries or property damage directly or indirectly caused or incurred by the use (or misuse) of any person of any rental items rented by Slumber Parties 2 You. The client agrees to indemnify, defend and hold harmless each of the Company Parties for, from and against any and all claims (including but not limited to claims of third parties), demands, suits, actions, causes of action, liabilities, damages, losses, costs and expenses (including, but not limited to, court costs and reasonable attorneys’ fees) which are made or asserted against, or which are incurred by, the company party, and which arises, directly or indirectly, out of this Agreement or any use by the client or any other person (including, but not limited to any children of the client or any of client’s guests) that makes use of any rental items or which otherwise results from any act, omission, injury, accident, death or damage to property that arises from any use or rental of any items rented to the client by the Company (whether or not as a result of negligence and whether or not foreseeable). We have provided this account of our policies and terms of service with the assumption that you have read and agree to our policies before reserving your party. Please ask for clarification prior to your reservation.

PHOTOGRAPHY

Slumber Parties 2 You reserves the right to photograph events they design and or/use photographs taken at your event in any and all promotional media, whether now known or hereafter existing, controlled by Slumber Parties 2 You, in perpetuity, and for other use by our team. As a client of a Slumber Parties 2 You party, you agree that you will make no monetary or other such claim against our team for the use of any photographs taken of you, your child (or children), your home/event location and your guests. We will, in No Terms, use any identifiable information on our images.